Measure, Understand and Improve Customer Experience | MCorp Consulting

Source: Slideshare

Customer experience is the competitive battleground of today’s economy. That's why tracking and understanding it is so important; but it’s difficult for most companies to do...

Measure, Understand and Improve Customer Experience | MCorp Consulting

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Justifying social media to internal clients

Source: Slideshare

A presentation given at the Social Network World Forum in London, 9 March 2009. The topic was about justifying social media spend in a recession to 'internal clients' (http://www.thisisherd.com/2009/03/presentation-for-internal-clients.html)

Justifying social media to internal clients

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Community 2.0S

Source: Slideshare

Presentation to Ark Group Community Engagement conference. Presentation covers utilising the web and social media to engage with communities online. For a non-technical audience.

Community 2.0

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The New Brand landscape 2

The New Brand Landscape 2

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50 Youth Marketing Keywords You Need to Know PART FIVE (Graham Brown mobileYouth.org)

50 Youth Marketing Keywords You Need to Know PART FIVE (Graham Brown mobileYouth.org)

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Researchers ‘must evolve with consumers’

Source: Kumeugirl.com

WARC conference hears how research industry must gain new skill sets to glean insight from online consumers

From WARC - UK– The research industry must learn and incorporate a new set of skills to change the way it gains insight from consumers online, according to the Advertising Research Foundation’s (ARF) chief research officer Joel Rubinson.

Transforming Consumer Research Warc Conference Rubinson Vf

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Desire Paths: Branding for Digital Lives

Desire Paths: Branding for Digital Lives

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